Services

APPOINTMENTS

All appointments require 24 hour notice for cancellation. All appointments missed due to late cancellation or no show will be assessed a fee of 50% charge of the requested services. All fees must be paid in full within 24 hours of missed appointment. Clients will not be able to schedule unless all fees are paid. Chronic cancellation/no show clients will have to pay a 50% deposit to schedule future appointments. All deposits will go towards the final cost of your grooming session.  If the appointment is missed the deposit will cover your late cancellation fee. For your convenience you can call (301) 456-7081 to cancel an appointment no later than 1pm the day prior to your scheduled appointment. We understand that there may be emergencies that will prohibit you from keeping your appointment, and those cases may not result in a fee.

GROOMING READY TIME

All pets are different. So, all finishing times are estimates. We give a general promise time of 4 hours per pet. However because every day is different we may be faced with challenges that result in longer wait times. As pet professionals it is our duty to make sure all pets in our facility are groomed safely and given the proper care. To insure this, there may be longer wait times. Please know that all pets in the facility over 4 hours will be walked to relieve themselves and stretch their limbs. Pets are also given fresh water. No treats are given unless they are left by the owner or Pooch Styles has been authorized.

LATE PICK-UP

All pets are expected to be picked up within 1 hour of notification of completion of your pets grooming session unless other arrangements have been made with your stylist. Any pets left in the facility after hours will be charged $1.00 per minute after 5pm or fee of the groomer’s discretion.

GROOMING COMPLAINTS

All complaints must be made within 48 hours of the scheduled appointment to receive resolve with your groomer. We will not be held responsible for any complaint thereafter. We ask that you make sure your pet’s grooming is to your liking before leaving the facility. It is our goal to make sure you are satisfied, so please do not hesitate to ask for a correction to your groom. If you do not ask or tell us we will never know. In the event of illness or injury, neither the owner, contractors nor employees of this grooming facility will be held liable for such injury or illness. Pet owners agree to pay all costs for any property damage or personal injury caused by their pet during its stay. All grooming resolutions must be redeemed within 45 days.

REGULAR, HOLIDAY & SATURDAY HOURS

Our regular business hours are 9:00 am to 5:00 pm Mon-Fri & Sat 9:30 am to 5:00 pm. Holidays and Saturday’s are the shops busiest time. During these hours we have a high volume of pets in the facility and will need all pets to be picked up within 1 hour of receiving your finished pet notification call. We will call 30 minutes before your pet is done. You will have one hour to pick up your pet from the ready notification call. If your pet is not picked up within that time you will be charged $5.00 after the first 30 minutes and each additional 5 minutes thereafter. In total we’ll give you 30 minutes notice, 1 hour will start at the time given for pick up, and a grace period of 30 minutes before being charged. That calculates to a total of 2 hours. We understand that there may be emergencies that will prohibit you from picking up on time and those cases may not result in fees.

Please Do Not Allow For Your Pets To Relieve Themselves In Front Of The Store Or In Parking Spaces.  There Is A Designated Area Near The Dumpster (GRASS).  All Clients Identified For Not Keeping This Policy Will Be Charged A Clean Up Fee Of $20.00.  

 Please Help Us Stay Clean!!!